Shipping policy

Shipping & Delivery Policy

Last updated: 16 July 2026

At Aligneer, we want your delivery experience to be clear, reliable and easy to understand. This policy explains where we currently ship, estimated delivery times, tracking and what to do if a delivery problem occurs.

Where We Ship

Aligneer currently ships to:

Australia
United States
Singapore
United Kingdom

Shipping availability will be confirmed at checkout. Certain remote locations, territories or restricted addresses may not be eligible for delivery.

Order Processing

Orders are usually processed within 1 business day after they are placed.

During public holidays, promotional periods, unusually high order volumes or unexpected fulfilment delays, processing may take up to 5 business days.

Business days are Monday to Friday, excluding public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Estimated delivery times after dispatch are:

Destination	Estimated Delivery Time
Australia	Approximately 10 days
United States	Approximately 8 days
Singapore	Approximately 6 days
United Kingdom	Approximately 9 days

These delivery times are estimates only and are not guaranteed arrival dates.

Delivery may take longer during public holidays, major sales periods, severe weather, carrier disruptions or when shipping to remote locations. Order-processing time is separate from the delivery estimates shown above.

Shipping Costs

Any shipping charge that applies to your order will be clearly displayed at checkout before payment.

From time to time, Aligneer may offer free shipping or other shipping promotions. Any conditions attached to an active offer will be displayed on the product page or during checkout.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take up to 48–72 hours to appear or update after the parcel has been handed to the carrier.

It is normal for tracking to remain unchanged for short periods while a parcel moves between carrier facilities.

Please contact us if:

Your tracking has not activated within 3 business days of dispatch
Your tracking has not updated for 7 business days
Your order is more than 5 business days beyond its estimated delivery timeframe

Multiple Packages

Orders containing more than one item may occasionally be shipped in separate packages due to stock availability, fulfilment locations or carrier requirements.

If this happens:

You may receive more than one tracking number
Your packages may arrive on different days
You will not be charged additional shipping unless this was clearly disclosed at checkout

Correct Shipping Information

Please check that your name, delivery address, unit or apartment number, postcode and contact details are correct before placing your order.

If you notice an error, contact us immediately at support@aligneer.org.

We will make reasonable efforts to update your address, but changes cannot be guaranteed once the order has entered processing or been dispatched.

Aligneer is not responsible for delivery problems caused solely by incorrect or incomplete information entered by the customer. If a parcel is returned because of an incorrect address, failed delivery attempt or failure to collect it, additional redelivery charges may apply.

This does not affect your rights where the delivery problem was caused by Aligneer or the carrier.

Delivery Attempts and Safe Drop

Depending on the carrier and delivery location, a parcel may be:

Left in a safe location
Delivered to a parcel locker or collection point
Left with reception or building management
Taken to a local carrier facility for collection
Returned to the sender after unsuccessful delivery attempts

Please follow the carrier’s instructions and collect parcels within the stated collection period.

Aligneer cannot guarantee that a signature will be obtained unless signature delivery was specifically offered and selected.

Delivery Delays

Although most orders arrive within the estimated timeframe, delays may occasionally occur because of:

Carrier congestion
Public holidays
Severe weather
Transport disruptions
Remote delivery locations
Incorrect or incomplete address information
Fulfilment delays
Customs or border processing
Circumstances outside our reasonable control

If your order is significantly delayed, contact us at support@aligneer.org. We will investigate the shipment with the carrier or fulfilment partner and provide any available updates.

A temporary tracking delay does not necessarily mean that a parcel has been lost.

Lost, Stuck or Undeliverable Orders

Please contact us if your tracking shows that the parcel is:

Stuck in transit for an extended period
Pending without meaningful updates
Marked as expired
Returned to the sender
Confirmed lost by the carrier
Unable to be delivered

We will investigate the shipment with the carrier or fulfilment partner.

If the parcel is confirmed lost or cannot be delivered within a reasonable timeframe, we will provide an appropriate resolution based on the circumstances. This may include a replacement or refund.

Delivered but Not Received

If tracking shows that your parcel was delivered but you cannot locate it, please first check:

Around your property, mailbox or building entrance
With household members or neighbours
With reception, concierge or building management
In your parcel locker or designated safe location
With the local carrier or delivery facility

If you still cannot locate the parcel, contact support@aligneer.org as soon as possible and include your order number.

We may request reasonable supporting information to help investigate the delivery, including information from the carrier or confirmation that the parcel was not received.

We will review the circumstances and work with the carrier to determine an appropriate resolution.

Parcels Returned to Sender

A parcel may be returned to the sender because of:

An incorrect or incomplete address
Failed delivery attempts
Failure to collect the parcel
Refusal of delivery
Carrier restrictions
Damage during transit

If your parcel is returned, contact us so we can review the reason and explain the available options.

Where the return resulted from an error made by the customer, redelivery costs may apply. Where it resulted from an Aligneer or carrier error, we will arrange an appropriate resolution without charging an additional delivery fee.

Customs, Duties and Taxes

Taxes collected by Aligneer will be included in the displayed price or shown during checkout where required.

Depending on the destination, order value and applicable local laws, an order may be subject to customs duties, import taxes or carrier handling charges that are not collected at checkout.

Where permitted by law, the recipient is responsible for any such charges imposed by local customs authorities or carriers. Aligneer does not control these charges or the time taken for customs processing.

If you receive an unexpected request for payment relating to your Aligneer order, contact support@aligneer.org before making payment.

Damaged, Incorrect or Incomplete Deliveries

If your parcel arrives damaged, contains the wrong product or is missing an item, contact us as soon as possible at support@aligneer.org.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the parcel and shipping label
Photographs of any visible damage

Please retain the product and packaging until we have completed our review.

Faulty, damaged, incorrect or materially different products will be handled in accordance with our Return & Refund Policy and any consumer rights that apply in your country.

Order Cancellations

To request a cancellation, contact support@aligneer.org as soon as possible after placing your order.

We will make reasonable efforts to assist, but cancellations cannot be guaranteed once an order has entered processing, been fulfilled or been dispatched.

If the order has already been dispatched, it may need to be handled under our Return & Refund Policy after delivery.

Consumer Rights

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer rights or remedies that cannot legally be excluded under the laws applying in the customer’s country.

For Australian customers, this includes applicable rights under Australian Consumer Law.

Any voluntary return, delivery or guarantee offered by Aligneer operates in addition to these legal rights.