Shipping policy
At Aligneer, we want your order experience to be clear, simple, and reliable. Below you’ll find everything you need to know about processing times, delivery estimates, tracking, and shipping support.
Order Processing
Orders are usually processed within one business days after your order is placed.
During busy periods, holidays, supplier delays, or high order volume, processing may take up to 5 business days.
Business days are Monday to Friday, excluding public holidays.
Once your order has been processed and shipped, you’ll receive a shipping confirmation email with your tracking details.
Estimated U.S. Delivery Times
Most Aligneer products are estimated to arrive within approximately 2 business days after shipment.
Some products may take longer depending on the item, fulfilment location, product availability, and carrier handling.
Please note that delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to carrier issues, holidays, weather, address problems, or other circumstances outside our control.
Shipping Locations
We currently focus on shipping to customers in the United States.
If shipping to other countries is available at checkout, delivery times may vary depending on the destination, customs processing, and local carrier conditions.
Shipping Costs
Shipping costs, if applicable, will be shown at checkout before you complete your order.
From time to time, we may offer free shipping promotions. Any active shipping offer will be clearly displayed on our website or during checkout.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number or tracking link.
Tracking may take some time to update after the package has been handed to the carrier.
If your tracking has not updated after several business days, contact us at:
Please include your order number so we can help you faster.
Multiple Packages
If your order contains multiple items, they may ship separately depending on product availability, fulfilment location, or carrier handling.
If this happens, you may receive more than one tracking number, and your items may arrive on different days.
Incorrect or Incomplete Address
Please make sure your shipping address is correct before placing your order.
Aligneer is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information entered at checkout.
If you notice an address mistake, contact us immediately at:
We’ll do our best to help, but once an order has been processed or shipped, we may no longer be able to change the shipping address.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays can sometimes happen.
Possible causes include:
- Carrier delays
- High order volume
- Public holidays
- Weather disruptions
- Incorrect address information
- Local delivery issues
- Supplier or fulfilment delays
- Customs processing, where applicable
If your order is significantly delayed, contact us and we’ll help investigate the shipment.
Lost or Stuck Orders
If your tracking shows that your order has been stuck in transit, pending, expired, returned, or not successfully delivered for an extended period, contact us at:
A refund or replacement may be considered after the shipment has exceeded the applicable review timeframe:
| Order Type | Review Timeframe |
|---|---|
| U.S. orders | After 45 days from shipment |
| International orders | After 60 days from shipment |
| Brazil orders | After 110 days from shipment |
These timeframes help us confirm whether a package is delayed, lost, or still in transit.
Delivered But Not Received
If tracking shows your order was delivered but you did not receive it, please first check:
- Around your home, mailbox, front desk, or parcel locker
- With household members, neighbours, or building management
- With your local carrier or post office
If you still cannot locate the package, contact us at:
We may require supporting documentation from the carrier, such as a non-delivery confirmation, before a refund or replacement can be approved.
Customs, Duties, and Taxes
For U.S. customers, duties or import fees are usually not expected for most small consumer orders, but this may depend on the order value, product type, and applicable customs rules.
For international orders, customers are responsible for any customs duties, import taxes, handling fees, or other charges required by their country.
Aligneer is not responsible for delays caused by customs processing.
Order Cancellations
If you need to cancel your order, contact us as soon as possible at:
We’ll do our best to help. However, once your order has been processed, fulfilled, or shipped, we may no longer be able to cancel it.
If your order has already shipped, it will need to be handled according to our Return & Refund Policy.